Privacy policy

Psycle Health, Inc. Privacy Policy

We at Psycle Health, Inc. value and safeguard your privacy. Your visit to our website, www.psyclehealth.com (the "Site"), owned and operated by Psycle Health, Inc., is much appreciated. Your privacy is paramount to us, and we are committed to transparency regarding the collection of your information. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and sharing of information when you engage with us through the Site or via our various online and offline services (collectively, the “Services”). We reserve the right to update this Privacy Policy periodically, and we will inform you of any significant changes by posting the revised policy on the Site and taking any other necessary steps as required by applicable laws. We encourage you to review this policy regularly.

By utilizing our Services, you consent to the practices described in this Privacy Policy. We may collect information from you in various ways, including but not limited to online or in-store purchases, survey participation, during promotional events like sweepstakes, and when you request Services or information. Please note that this Privacy Policy does not govern third-party websites ("Third Party Services"), such as Facebook, Twitter, Pinterest, Instagram, etc., even if accessed through our Services. We strive to collaborate only with Third Party Services that uphold your privacy as we do; however, we cannot be held responsible for their practices, content, or privacy policies. We urge you to review the privacy policies of any Third Party Services you interact with to understand how they will use and share your information.

Information Collection

Our primary aim in collecting information is to enhance our Site and Services, refine our features and content, and provide a user-friendly experience. The information we gather can be categorized into two types: Personal Information, which relates to an identifiable individual, and Non-Personal Information, which cannot be used to identify an individual. This Privacy Policy addresses both types and outlines how we might collect and utilize each.

Personal Information that we may collect includes:

Your Name and Email Address
Interactions through Live Chats and Customer Service Calls
Participation in our Online Surveys
Your Credit Card Details (processed by a Third-Party Payment Processor), Billing and Shipping Addresses, and Phone Number
IP Address of your device, potentially including location data

Non-Personal Information we may collect includes:

Your Browser Type
Non-identifiable Traffic Data
Dates and Times of Service Access
Referral Website Addresses
Search Terms and Advertising Interactions
Details of Products Purchased

Cookies and Pixel Tags

Like many websites, we use cookies, pixel tags, and similar technologies to gather information. Cookies are small data files stored on your device for record-keeping purposes. We utilize session ID cookies to activate certain Site and App features, understand user interaction, and monitor overall usage and web traffic. Session cookies are removed when you log off and close your browser. You can set your browser to refuse cookies or alert you before accepting them. Note, however, that some parts of the Site and App may not function properly without cookies.

Analytics

We employ services like Google Analytics to collect information about your usage of our Services. For more details about Google Analytics, visit www.google.com/policies/privacy/partners/. You can opt-out of data collection by Google by visiting http://tools.google.com/dlpage/gaoptout.

Phishing Protection

We prioritize safeguarding your information against identity theft and "phishing." We will never request sensitive information such as credit card details, login credentials, or national identification numbers through insecure or unsolicited means. Visit the Federal Trade Commission's website for more information on phishing.

Data Usage

We use collected data for various purposes, including:

Providing and managing Services, Products, and Information
Processing Payments and Transactions
Customer Service and Feedback Collection
Service and Product Quality Management
Legal Compliance and Enforcement of Terms of Service
Fraud Detection and Security Measures
Marketing and Advertising, including targeted advertising across various channels
Ongoing Research and Development

We may share de-identified or aggregated information with third parties for industry analysis, demographic profiling, and targeted advertising.

Information Sharing and Disclosure

We understand that our users are active across various communities, and we facilitate integration with other accounts you may have, like Facebook, Pinterest, or Twitter. While we collect some information when you link Third Party Services to our Services, we never store your Third Party Service passwords.

We may employ third-party service providers to facilitate our Service and perform Site-related tasks. These providers have access to your Personal Information solely to perform these tasks on our behalf and are contractually bound not to disclose or use it for other purposes.

Legal Compliance and Business Transfers

We cooperate with authorities and private parties to enforce and comply with the law. Your information may be disclosed as we believe necessary or appropriate to respond to legal processes, protect our rights or others' safety, or prevent illegal or unethical activities.

In case of a business transfer, such as a merger, acquisition, or asset sale, your Personal Information may be part of the transferred assets.

Security

We are committed to safeguarding your information. We employ reasonable measures to protect your information from unauthorized access, use, or disclosure. While we strive for absolute security, no transmission or storage method is infallible.

International Transfer

Your information may be transferred to and maintained on computers outside your jurisdiction, where privacy laws may differ. By providing your information, you consent to its transfer and processing in the United States.

Opt-Out and Privacy Rights

You have control over the use of your Personal Information. Opting out of certain practices may limit your access to some services, rewards, and offers. You can unsubscribe from email communications or adjust your web browser preferences to manage cookies and interest-based advertising.

For California residents, we adhere to the California Consumer Privacy Act and respect your privacy rights.

Data Retention

We retain your Personal Information as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Third Party Websites/Applications

Our Services may contain links to other websites or applications. We are not responsible for the privacy practices of these third-party services and encourage you to read their privacy policies.

Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect information from children under 16. If you believe we have collected such information, please contact us at contact@psyclehealth.com.

Supervisory Authority

If you are in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with a supervisory authority regarding our data processing activities.

For any inquiries or concerns about our privacy practices or this Privacy Policy, please contact us at contact@psyclehealth.com. We are committed to addressing your concerns and resolving any privacy issues promptly.