Shipping policy

Shipping Information SHIPPING POLICY

Thank you for shopping with Psycle Health, Inc.! We are dedicated to providing you with a premium shopping experience. Please carefully read our shipping policy outlined below to understand the important details regarding the delivery of your order.

Order Processing:

All orders are usually processed and dispatched within 14 business days from the purchase date.

It's crucial to ensure that your shipping details are correct to prevent any potential delays.

Shipping Methods:

We provide a variety of shipping options for your convenience, which will be presented during the checkout process.

Delivery durations may differ based on the selected shipping method and your geographic location.

We are pleased to offer both domestic and international shipping. Be aware that international shipments may incur customs and import duties, for which the recipient is responsible.

International Shipping:

To our international clientele, please note that depending on the regulations of your country, customs and import duties may be levied on your shipment.

Psycle Health, Inc. bears no responsibility for charges related to customs or any delays in delivery due to the customs clearance process.

We suggest consulting your local customs office for details regarding possible duties and taxes on your shipment.

Shipping Costs:

The shipping fees are determined by the overall weight of your order, the chosen shipping method, and the delivery destination.

Order Tracking:

Upon the dispatch of your order, you will receive a shipping confirmation email containing a tracking number. This number allows you to track the status of your delivery.

Kindly allow up to 24 hours for the tracking information to be updated after you've received your confirmation email.

Delivery Timeframes:

Delivery periods can vary based on your location, the chosen shipping method, and any unforeseen disruptions. Estimated delivery times will be provided during the checkout process.

Psycle Health, Inc. is not liable for any delays caused by shipping carriers or customs clearance processes.

Lost or Stolen Packages:

Psycle Health, Inc. assumes no responsibility for packages that are lost or stolen. If you suspect your package is lost or stolen, please contact the shipping carrier immediately to file a claim.

Returns Due to Non-Delivery:

If your shipment is returned to us due to incorrect address details provided by you, refusal of the package, or multiple failed delivery attempts, you may be charged additional shipping fees.

Should an order be returned to us, we will attempt to reach out to you. If we do not receive a response within 30 days, the order might be canceled, and a restocking fee could be applied.

Order Changes or Cancellations:

We aim to process orders swiftly. If you need to modify or cancel your order, please contact us as promptly as possible. While we strive to fulfill your request, we cannot assure changes or cancellations once an order has been processed.

For any inquiries or assistance with your order or shipping, please get in touch with our customer support team at contact@psyclehealth.com.